Warranty

At Pharm Meds Store, we stand behind the quality, authenticity, and safety of every product we sell. Our Warranty Policy ensures that customers receive medications and healthcare products that meet high standards of purity, effectiveness, and reliability. This policy explains what is covered, what is not covered, and how we support customers in the event of product-related issues.

1. Quality Assurance Guarantee

Every product sold by Pharm Meds Store is sourced from trusted, certified manufacturers and inspected before shipping. We guarantee that all items delivered to you are:

  • 100% genuine and original

  • New, unused, and factory-sealed

  • Stored under proper pharmaceutical conditions

  • Within valid expiry dates

  • Free from defects at the time of dispatch

If any product fails to meet these conditions upon arrival, we will take full responsibility under the terms of this warranty.

2. What Our Warranty Covers

Our warranty covers the following situations:

a. Damaged or Defective Products

If the product arrives physically damaged, contaminated, broken, or unusable.

b. Products Not as Described

If the item differs significantly from what was listed on our website (e.g., wrong strength, wrong type, wrong packaging).

c. Expired or Near-Expired Items

We guarantee all products are shipped with safe, usable shelf life remaining. If you receive an expired or near-expired product, you are fully covered.

d. Incorrect Items Delivered

If you receive an item you did not order, we will replace it free of charge or issue a refund.

e. Loss or Damage During Transit

If your order is lost, crushed, opened, or compromised during shipping, our warranty applies.

3. What Our Warranty Does NOT Cover

To protect the safety of all customers, the warranty does not cover:

  • Products that have been opened, used, or tampered with

  • Items damaged after delivery due to improper storage or handling

  • Products affected by external factors such as heat, moisture, or misuse

  • Personal dissatisfaction with a product’s taste, appearance, or effect

  • Reactions caused by interactions with other medications or medical conditions

  • Products delayed or held by customs due to import regulations

  • Items purchased using incorrect address details provided by the customer

Because medications are sensitive products, once opened, they cannot be returned or reused for safety reasons.

4. Warranty Period

The warranty applies from the moment your order is delivered and remains valid until:

  • You inspect the order

  • You identify any issues and notify us within 48 hours of delivery

Claims made after this period may not be eligible, as we cannot verify conditions once products are unsealed or stored improperly.

5. How to Make a Warranty Claim

To submit a claim, contact our customer support team with:

  • Your order number

  • A clear description of the issue

  • Photos or videos of the damaged or defective item (if applicable)

  • Proof of delivery or screenshots of tracking information (if needed)

Our team will investigate and respond promptly.

6. Resolution Options

If your claim is approved, you may choose one of the following:

a. Free Replacement

We will reship the correct or undamaged product at no extra cost to you.

b. Full Refund

You may request a full refund if replacement is not preferred or not possible.

c. Store Credit

You can receive store credit equal to the value of the affected product.

Refunds are processed within 3–7 business days after approval.

7. Shipping Costs Under Warranty

  • For UK customers: return shipping (if required) is free, as part of our UK customer guarantee.

  • For international customers: we cover reshipping costs for any approved warranty issue.

  • Customers are never required to pay extra for replacement due to product faults.

We do not charge restocking fees for warranty cases.

8. Customer Responsibility

To maintain warranty eligibility, customers must:

  • Provide accurate shipping details

  • Store products in proper conditions (cool, dry place, away from sunlight)

  • Report issues within the allowed time

  • Provide evidence of the problem when requested

This ensures fairness and protects product safety for all customers.

9. Limitations of Warranty

Our warranty is limited to the value of the product purchased.
Pharm Meds Store is not liable for:

  • Medical complications caused by incorrect usage

  • Side effects of medications

  • Interactions with other drugs or substances

Customers are encouraged to consult a healthcare professional before using any medication.

Popular Products

New Arrivals